Support
Help, from a person.
There is no chatbot here and no ticket number. Write to us and a person answers; we aim to reply within two working days.
Email us
[email protected]Helpful to include: your iPhone model, the iOS version, and the Umber version from Settings › About in the app. Please do not send health data or screenshots of your diary. We do not need them to help you, and we would rather not hold them.
Privacy requests
Your diary lives on your device and in your own iCloud; deleting the app and its iCloud data deletes it. To ask what our server holds, or to have it deleted early, email [email protected] with the identifier shown in Settings › Privacy in the app.
Things that usually fix themselves
Premium is not showing after I paid
Open Settings › Subscription in Umber and tap Restore purchases. Make sure the device is signed in to the Apple ID that bought it. Family Sharing does not cover Umber at the moment.
I want to cancel or get a refund
Cancel in Settings › Apple ID › Subscriptions on your iPhone; it takes effect at the end of the period. Refunds are decided by Apple: go to reportaproblem.apple.com. Your diary and export stay free either way.
Pressure shows a dash
The live value comes from your iPhone's barometer and needs the Motion & Fitness permission. A dash also appears when the last reading is too old to trust. Forecasts need a connection and either location access or a typed city.
Watch logs are not on my phone
Logs queue on the Watch and arrive when the two devices are together. If they still do not show, open Settings › Apple Watch in Umber and tap Re-sync watch data. Duplicates are merged automatically.
Sleep is missing
Umber reads sleep from Apple Health and never estimates it. Check that Health has sleep data from your Watch or another app, then allow Umber to read Sleep under Settings › Health › Data Access & Devices.
I switched phones
With iCloud on, your diary appears on the new phone within a few minutes of installing Umber. Health-based data is re-read from Health on the new device. Premium comes back with Restore purchases.
Not for emergencies
Umber cannot help in an emergency.
Some headaches can need urgent care. Get medical help now if a headache is sudden and the worst you have ever had, comes with fever and a stiff neck, brings new weakness, numbness, or trouble speaking or seeing, follows a head injury, or is a first or very different headache, especially after 50 or during pregnancy. This list is general information, not a diagnosis.